FAQs

Waterproof Headphones

Surge Waterproof Headphones

Q. My new H2O Audio Surge Waterproof Headphones sound distorted right out of the box. What should I do? Q. I have trouble keeping my Surge Waterproof Headphones in my ears. Any tips? Q. Will H2O Audio Surge Waterproof Headphones stay in my ears while swimming, surfing, running, etc. Q. What happens if the H2O Audio Surge Waterproof Headphones fall out of my ears while in the water? Q. Can you hear music clearly even underwater? Q. The volume on my headphones decreases as I swim underwater. Is this normal? Q.Can I order more earplugs for my H2O Audio Surge Waterproof Headphones? Q. Do H2O Audio earplugs contain Latex? Q. Can I use H2O Audio Surge Waterproof Headphones without the earplugs? Q. When using my H2O Audio Waterproof Headphones with an H2O Audio waterproof armband or case the sound cuts in and out. What should I do? Q. What H2O Audio Waterproof Armbands/Cases are Surge Waterproof Headphones compatible with? Q. Can H2O Audio Surge Waterproof Headphones be used on a plane?

H3 & H1 Waterproof Headphones

Q. When using my H2O Audio Waterproof Headphones with an H2O Audio waterproof armband or case the sound cuts in and out. What should I do? Q. What H2O Audio Waterproof Armbands/Cases are Surge Waterproof Headphones compatible with? Q. What H2O Audio Waterproof Armbands/Cases are H3/H1 Waterproof Headphones compatible with? Q. Will H2O Audio H3/H1Waterproof Headphones stay on my head while surfing, swimming, running, etc. Q. Do H2O Audio earplugs contain Latex? Q. Can I use H2O Audio H3/H1 Waterproof Headphones without the earplugs? If so, are they still waterproof? Q. The volume on my headphones decreases as I swim underwater. Is this normal? Q. Can I order more earplugs for my H2O Audio H3 Waterproof Headphones? Q. Can I make the cord on the H3/H1 headphones longer?

Waterproof Headphone Systems

Q. I have the new shuffle. Which Interval system do I need? Q. My new H2O Audio Interval Waterproof Headphone System sounds distorted right out of the box. What should I do? Q. The Waterproof Headphones on my Interval keep falling out of my ears. Any tips? Q. Can you hear music clearly even underwater? Q. The volume on my headphones decreases as I swim underwater. Is this normal? Q. Can I order more earplugs for my Interval Waterproof Headphone System? Q. Do H2O Audio earplugs contain Latex? Q. Can I use Interval Waterproof Headphone System without the earplugs? Q. Will the Interval Waterproof Headphone System stay in my ears while swimming? Q. What happens if the Interval Waterproof Headphones fall out of my ears while in the water?

Waterproof Armbands & Cases

Amphibx Waterproof Armbands

Q. What MP3 players are compatible with Amphibx Waterproof Armbands? Q. I want to make sure my iPhone/iPod/MP3 player stays safe and dry. What happens if the Amphibx leaks? Q. What headphones are compatible with H2O Audio Amphibx Waterproof Armbands? Q. Will I still be able to control my MP3 player while it’s inside the H2O Audio Amphibx Waterproof Armband? Q. How long can H2O Audio Amphibx Waterproof Armbands be submerged underwater? Q. What happens if the waterproof headphones become disconnected from the armband? Q. What is the depth rating of H2O Audio Amphibx Waterproof Armbands? Q. Will Amphibx Waterproof Armbands float with an MP3 player inside? Q. It looks like the window/waterproof bag inside my Amphibx Waterproof Armband is loose and/or has come out. Is it still waterproof? Q. It’s difficult for me to get the end tab of the Amphibx Waterproof Armband to go through the adjustment rings. Is this normal? Q. I’m having trouble controlling my iPod nano (5th gen) when it’s installed inside my Amphibx Waterproof Armband. What should I do? Q. My new Amphibx Waterproof Armband has a strong rubber smell. Will this go away? Q. Is there any other way I can wear my Amphibx Waterproof Armband? Q. Can H2O Audio Waterproof Armbands be taken into a hot tub or sauna? Q. How do I wash/clean my Amphibx Waterproof Armband?

Waterproof Cases

Q. What MP3 players are compatible with H2O Audio Waterproof Cases? Q. What headphones are compatible with H2O Audio Waterproof Cases? Q. How long can H2O Audio Waterproof Cases be submerged underwater? Q. What is the depth rating of H2O Audio Waterproof Cases? Q. What happens if the waterproof headphones become disconnected from the case? Q. Can I purchase more O Lube for my iS2 case? Q. Can H2O Audio Waterproof Cases be taken into a hot tub or sauna?

Deep Dive Waterproof Case & Speakers

Q. Will the iDive300 work with the orginal Apple iPhone or 3G iPhone? Q. Why does the volume turn low when the iPod is installed in the iDive300? Q. Why is there a "Mode" button on the iDive300? Q. Why is the Red LED light on the iDive300 flashing? Q. Is the iDive300 compatible with the iPod nano (5th gen)? Q. Is the iDive300 compatible with the games/applications on my iPod/iPhone?

Order Processing and Shipping | Domestic (USA)

Q. Where can H2O Audio products be purchased? Q. What payment options does the online H2O Audio Shop accept? Q. What shipping options are available at the online H2O Audio Shop? Q. How long before an order will be shipped? Q. Can orders placed online at the H2O Audio Shop be canceled or changed? Q. What if a product is backordered/out of stock?

Order Processing and Shipping | International

Q. Does H2O Audio ship internationally? Q. What about Duty Charges? Q. I cannot find a distributor in my area? Q. What about International Pricing? Q. What if an international order is on backordered/out of stock? Q. What shipping methods are used for international orders? Q. What payment options are available for international customers? Q. How to cancel an international order from the online H2O Audio Shop? Q. How to return an International Order?
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