FAQ's

A. To determine whether the problem is coming from the headphones or the case itself you will need to perform the following test.

• H2O Audio Waterproof Headphone & Case Sound Test
• 01. Take the gray rubber SealTight™ Connector boot off the case.
• 02. Plug the headphones into the case's audio jack until you hear the headphone plug click into place.
• 03. With the iPod in the case test the audio. Listening to the headphones, gently wiggle the connection.

• If the audio is coming out of both speakers:
• Put the SealTight™ Connector boot back on the case. Plug the headphones into the case by rotating the plug a quarter turn as it's insert in to the jack, this will release any air bubbles or pressure from the connection. At this point audio should be coming out of both speakers, nothing was wrong with your headphones or case... so go surfing with your H2O Audio protected iPod. Please remember to rotate the plug a quarter turn, each time you plug your headphones in.

• If the audio is intermittent:
• There is a problem and you need to continue with the test to determine if it is the headphones or the case.
• 04. Remove the SealTight™ Connector boot and plug a regular set of headphones into the case. Testing the audio, gently wiggle the connection.

• If the audio is still intermittent:
• Your case is defective. Please refer to the Return Warranty Policy.

• If the audio is working:
• 05. Take your iPod out of the case and plug the H2O Audio Waterproof Headphones directly into the iPod. Testing the audio, wiggle the connection. The audio should be intermittent, confirming your headphones are the problem. Please refer to our Return Warranty Policy.

A. To determine whether the problem is coming from the headphones or the case itself you will need to perform the following test.

• H2O Audio SV Waterproof Headphone & Case Sound Test
• 01. Plug the SV Headphones into the case. When plugging the headphones into the case, rotate the plug a quarter turn as you insert it into the jack, this will release any air bubbles or pressure from the connection.
• 02. With your iPod in the case, test the audio. Listening to the headphones, gently wiggle the connection.

• If the audio is coming out of both speakers:
• Nothing was wrong with your case or your headphones... so go surfing with your H2O Audio protected iPod. Please remember to rotate the plug a quarter turn, each time you plug your headphones in.

• If the audio is intermittent:
• There is a problem and you need to continue with the test to determine if it is the headphones or the case
• 03. Plug a regular set of headphones into the case. Testing the audio, gently wiggle the connection.

• If the audio is still intermittent:
• Your case is defective. Please refer to the Return Warranty Policy. Please note if your case is defective you will need to return both the case and headphones.

• If the audio is working:
• Your SV Headphones are defective. Please refer to the Return Warranty Policy.

A. Please ensure your headphones are plugged in & the correct spacer is being used. The iNR case comes ready for the iPod nano 2^nd Gen however to accommodate the iPod nano 1^st Gen you must first remove the spacer from the base of the case. If this does not solve the problem with the scroll wheel please contact H2O Audio at 1.800.708.6080 or 858.623.0339.

A. Just about all of our cases are compatiable with the H3 Waterproof Headphones

• Except: (These Cases are NOT Compatiable with the H3 Waterproof Headphones)
• iFR - Case for the Apple iPhone
• SV-iMini - Waterproof Case for the iPod mini
• SV-iP4G - Waterproof Case for the iPod 4Gen
• SV-iP3G - Waterproof Case for the iPod 3Gen
• SV-i700 - Waterproof Case for the iRiver 700 Series

A. To cut down on confusion between the SV Headphones and the H2O Audio Waterproof Headphones, the SV Headphones are not available for purchase though the online H2O Audio Shop.

• You must contact H2O Audio directly at:
• Customer Sales Support:
• T. 858-623-0339
• Free. 1.800.708.6080
• E. sales@h2oaudio.com

A. Follow these steps to make the H2O Audio Waterproof Headphone cord longer.

• 01. Separate the ear-clips from the neckband.
• 02. Remove the cord located within the track of the neckband carefully.
• 03. Where the wire splits, there is a block. Firmly and carefully pull down as far as you need.
• 04. Slowly pull the two wires apart and it will stop at the block.

A. Yes. Our Waterproof Headphones are completely waterproof with or without the ear plugs.

A. Yes, our engineer's designed H2O Audio Waterproof Headphones with this in mind. Creating a waterproof headphone that allowed for a completely adjustable custom fit to the user while keeping the headphones in place during extreme conditions. For more info on custom fitting headphones to your head please check your H2O Audio Waterproof Headphone manual.

A. As long as the case is not submerged under water for long periods of time without the headphones, it should be fine. The longer the case is submerged underwater, the more time is given for the possibility of water to enter the case through the stereo jack. In an incident that the headphones detach from the case, we suggest getting that connection back together as soon as possible.

A. The ear plugs do improve the sound by keeping water out and channeling the audio directly into the ear. For best results ensure the barbs are trimmed and adjusted for a custom fit, refer to your manual for more information.

A. You can now purchase Super O Lube from our online Shop.
Click here for Super O Lube

A. Before utilizing the H2O Audio Waterproof Case and Headphones for the first time, it is highly recommended to perform a leak test.

• DO NOT INSTALL THE iPod INSIDE THE CASE FOR THE LEAK TEST.
• 01. Open case and visually inspect the case's T-Seal.
• 02. Verify that the T-Seal is fully seated and free of debris, then close and lock the case.
• 03. Plug in your H2O Audio Waterproof Headphones. When plugging the headphones into the case, rotate the plug a quarter turn as you insert it into the jack, this will release any air bubbles or pressure from the connection.
• 04. Immerse the case, (without the iPod) in water and soak for 30 mins.
• 05. Manipulate the controls during submersion.
• 06. Remove from the water, dry exterior, and visually inspect the case for any sign of leaks before opening.
• 07. Open the case upside down to prevent water from dropping into the case during opening.
• 08. After a successful leak test, install the iPod into the case and have a great time in the water.

A. H2O Audio focuses on the most popular MP3 products. If you are interested in updates on new product releases, giveaways, special offers & team rider updates, we suggest joining our newsletter.

• H2O Audio cases are designed for specific Apple iPod models, which vary by generation and storage size. You must ensure the correct case is purchased for your specific iPod model.

A. When using an H2O Audio Case with Waterproof Headphones, yes! Check out our videos and see for yourself.

A. All the H2O Audio Cases have a rating of 10ft/3m except for our DV Series, which has a depth rating of 200ft.

A. The H2O Audio Waterproof Case & Headphones can stay in the water as long as your little pruned fingers can withstand.

A. For long-term storage, store in a plastic bag out of direct sunlight. For more information please check your manual.

A. Any damage or blemish on the T-Seal or opposing face of the case or lid can and will result in a flood if used. Examples of blemishes include: dirt, lint, sand, or any other obstruction between the face of the case and the contact surface of the seal. Examples of damages are: small cracks, punctures, scratches or other irregularities.

A. It wont! Before using your H2O Audio Waterproof Case, it is extremely important to read and learn your user manual. All the H2O Audio Waterproof Cases have gone through a variety of tests to verify that it will not leak if cared for and used properly.

• Tips:
• 01. Ensure that the T-Seal is free from debris, is not “kinked” in any way and is seated completely in the contact surface.
• 02. Always use the H2O Audio Waterproof Headphones when using in or around water. The H2O Audio Waterproof Headphones must be completely plugged into the case to ensure it's waterproof (twisting the plug into the jack will help complete the connection).
• 03. Ensure the correct rails and player are being used with the correct case. Not using the correct rails and/or players will ruin the seal and will not be waterproof. Rails are necessary for iV5 and the SV-iP4G waterproof cases.

• If you have any questions, concerns or problems please contact:
H2O Audio at support@h2oaudio.com or by phone at 1.800.708.6080 or 858.623.0339

In the event of any water damage, H2O Audio does not warrant any items (such as an iPod or other electronic audio device), other than those manufactured by H2O Audio. H2O Audio is not responsible for consequential or incidental damages of any nature to the audio device or data loss. Use at your own risk. Please read our Standard Limited Warranty.

A. Refer to our compatibility chart - Case & iPod Fit Chart

A. H2O Audio Ruggedized Cases are not waterproof. While the case does provide some protection from environmental conditions such as rain or snow. There are large openings in the cases for the stereo jacks and dock connectors, making the case susceptible to water. The case was designed to protect iPods from elements, impact and abuse during active land based sports.

A. Yes, Ruggedized Cases are designed to allow use of Apple iPod dongle accessories & charge the iPod while still in the case.

A. No. However, we do sell Sport Headphones (which are not waterproof) which are compatible.

A. H2O Audio prodcuts can be purchased online at the H2O Audio Shop or at an authorized dealer. Please check our Store locator to find the authorized dealers in your area.

A. We accept Visa, MasterCard, American Express, as well as H2O Audio Gift Certificates. Debit cards are accepted if they have a Visa or MasterCard logo.

A. H2O Audio ships through UPS, who provide several fast and affordable shipping options.

• UPS Ground Shipping
• This is a fast and affordable option for orders delivered to home or business addresses in the Continental United States. Delivery times of 3 to 5 business days depend on location.

• UPS 3-Day, 2-Day and Overnight Shipping
• Fast delivery and complete tractability of your order from the time it leaves the H2O Audio warehouse until it arrives at your front door.

• Shipping available to Hawaii
• Ground, 2-Day, and Overnight shipping

UPS can not ship to PO Box's please use the Store Locator to find a dealer in your area or use an alternate address for shipping. If you have a military APO/FPO address please use aafes.com

A. H2O Audio does its best to ship all orders as quickly as possible. If an order is placed before 1:00pm PST, the order will ship that day. If the order is placed after 1:00pm PST it will be shipped the following business day.

• Please be aware that orders shipped to an address other than the verified billing address may require extra processing time, 1-2 business days for additional security checks.

• H2O Audio can only process and ship orders Monday — Friday, excluding Holidays

H2O Audio does not ship or deliver packages on Saturday, Sunday or holidays. Weekend orders are processed on the following business day. Please take this into account when placing important holiday or special occasion orders.

A. H2O Audio ships orders as quickly as possible, changing or canceling an order after it is placed is not always possible. Please contact H2O Audio immediately at 1.800.708.6080 or 858.623.0339 to see what options are available.

A. In the unfortunate event that some of or all of your order is on backordered or out of stock it will be shipped as soon as the entire order becomes available, unless otherwise noted by the customer.

A. Yes, however H2O Audio has partnered up with distributors around the world to help you place an order and save on shipping. Please check our Store Locator for distributors / dealers in your area. For assistance contact support@h2oaudio.com.

H2O Audio offers a flat shipping rate on all international orders:

• $19.99 - H2O Audio Saver via UPS in 7-10 days
• $39.99 - H2O Audio Express va UPS in 2-3 days
• (flat rate does NOT include Duty Charges)
• H2O Audio does not ship to APO/FPO address
• International orders can only be shipped to the cardholder's verified billing address.

A.Shipping charges do not include any country specific import duties. Duty rates vary by country. If you need to figure out your local customs duties, taxes, brokerage fees, insurance, etc we suggest contacting your local customs facilities and inquire with them for the total charges of your package.

A. You can always place international orders online at the H2O Audio Shop. Please keep in mind that we are constantly working to get more international distributors / dealers, and we appreciate your patience as we work to open service to your country. Please check our web site for updated countries on our Store Locator.

A. All prices shown on the H2O Audio web site are in U.S. dollars. If you need a conversion to UK pounds (GBP) or any other currencies, please refer to XE.com or a similar web site. Exchange rates change daily, and H2O Audio cannot be responsible for any loss incurred as a result of currency fluctuation.

A. International orders ship complete to save on shipping costs. If for any reason an international customer requests split shipments, a second shipping charge will be applied when the backordered items are available. Please contact support@h2oaudio.com or 1.858.623.0339.

A. H2O Audio has partnered with UPS for delivery to most international addresses. When an order ships, H2O Audio will email you a tracking number, allowing order’s to be tracked to the final destination. However for your convenience and to save you money on shipping we strongly suggest that you check the Store Locator for distributors / dealers in your area.

A. H2O Audio accepts Visa, MasterCard, American Express, as well as H2O Audio Gift Certificates. Debit cards are accepted if they have a Visa or MasterCard logo. International shoppers using a credit or debit card can order online at the H2O Audio Shop or by phone. International orders can only be shipped to the cardholder's verified billing address.

A. Unfortunately, H2O Audio can not cancel an international order that has already been shipped.

A. Before placing an order on the online H2O Audio Shop please be advised that international returns are both expensive and time-consuming. Many customers have had success selling unwanted items to friends, on Ebay or similar sites instead of paying the return shipping costs to the United States. H2O Audio will accept International returns for up to 30 days from the date the order was delivered.

• Customers are responsible for paying postage and insurance on any return package mailed to H2O Audio.

To send an item back, please enclose the H2O Audio invoice that arrived with your package. You may use any shipper you like, but we recommend purchasing tracking and insurance as H2O Audio cannot be responsible for lost return shipments. Please ship your return to the following address:

• H2O Audio
• 11010 Roselle St. Suite 150
• San Diego, CA 92121
• USA

Once we receive your return package, please allow 1-2 weeks for processing. An email notification will be sent when the refund has been processed. A refund will be issued according to the payment method selected for the original order. Shipping fees are non-refundable.