Support

Welcome to our world – where swimmers, surfers, triathletes, and athletes from all over push their limits, motivate with music and depend on H2O Audio’s waterproof products to work no matter how far they swim, how many miles they run, or how much they sweat.

If you should have an issue with one of our products, we want to take care of you in the fastest, simplest way possible.

Live Customer Support Chat:

Chat live with customer support Mon - Fri, 9:30 - 5:30 PT.

Live Support Chat is Offline

Here are some links that you may find helpful:

To register your newly purchased H2O Audio product, visit our Registration page.
To see a list of questions about using your product, achieving the best fit, or getting the best sound, visit our FAQs.
For product manuals, click here.
If you are having issues with your product that can’t be resolved in our FAQ section, please visit our returns/refunds page for warranty assistance.
For all claims outside of the USA, please contact your local international distributor.

All of us at H2O Audio work hard to develop the best products possible and we do it with help from so many of you who let us know what we got right and what we can make better.

If you have any suggestions for improving any of our products, or any part of our business – from how our website is working, to how we took care of your order or your call, or how we could do even better next time, we’d really like to hear from you.

Customer Support:	Monday - Friday / 9am - 5:30pm PT
Toll Free:	800.708.6080
Local:	858.623.0339
Email:	support@h2oaudio.com

FAQs

Q. Help! When using my Waterproof Headphones, sound cuts in and out - what do I do?
A. To determine whether the problem is coming from the headphones or the housing itself you will need to do the following test...
Click here for more FAQs