Warranty

Standard Limited Warranty

Name of Warrantor: H2O Audio

Warranted Products: H2O Audio Cases, Amplifiers and Armbands have a warranty for 1 year from date of purchase. Waterproof Headphones have a warranty for 90 days from date of purchase.

What is Covered: Any defects in materials or workmanship of H2O Audio products.

What is Not Covered: H2O Audio does not warrant any items, other than those manufactured by H2O Audio, (such as an MP3 Player or other electronic audio device) that are damaged due to failure, for any reason.
H2O Audio is not responsible for consequential or incidental damages, of any nature, to the audio device or data loss. Use at your own risk.

This warranty is void if: If the product is damaged by misuse, abuse or improper packaging during shipment; If the product is repaired, serviced or modified by other than H2O Audio authorized agent; By failure to properly use and maintain the product in accordance with H2O Audio reference manual specifications. Product Manuals are available for download on the H2O Audio website as well as packaged with the product.

Products must be purchased from an Authorized Dealer. If you purchase from an unauthorized source, the product warranty program will not be valid. For a directory of Authorized Dealers, please go to the Purchase section on the company website. If you have questions as to whether or not a dealer is authorized, please call Customer Support. This warranty applies to customers who properly fill out and complete the warranty registration with proof of purchase within 30 days of purchase. Failure to complete the registration will void the warranty. H2O Audio will, at its sole discretion and without charging the customer, repair or replace any components that fail in normal use. Failures due to abuse, misuse, or unauthorized alteration or repair, are not covered.

The warranty is valid only for the original owner who purchases the unit from an authorized dealer. (Transfers are not qualified for warranty).

To Obtain Service:
Please go to our Return/Refund section of our website.

Customer Support Hours and Contact Information:
Monday through Friday 9AM to 5PM PST
Tel: 858.623.0339
Toll Free: 800-708-6080
support@h2oaudio.com
Cost: Included with Purchase

PLEASE NOTE: No service returns will be accepted without a pre-return authorization RA#, which must be clearly marked on the outside of the package. The product will be returned COD if submitted without an RA#. Upon receipt, your return will be carefully inspected and assessed for damage and warranty coverage, if applicable. The system may be pressure tested to verify the integrity of the product prior to any service. All warranty costs will be covered according to the terms and conditions provided, including return shipment to you when the unit is still in the warranty period. Shipping & handling charge will apply for service repairs made beyond the 1 year warranty period. For any non-warranty service, you will be advised as to repair costs prior to any work being done.